PopPopAI Support

For help with your account, subscription, privacy, or anything in the app, email us at minhsbuildai@gmail.com. Please describe what happened and which device you're using so we can help faster.

For your security, never send passwords or payment card details. Include your account email only if it's relevant to the issue.

PopPopAI subscriptions are processed by Apple through your Apple Account. To view, change, or cancel a subscription, or to check your free-trial status, open the Settings app on your iPhone, tap your name, then tap Subscriptions.

Refund requests for App Store purchases are handled by Apple at reportaproblem.apple.com. If you believe you were charged in error, email us and we'll help you sort it out.

You can request deletion of your PopPopAI account and app data directly in the app: open Settings and choose to delete your account. Deleting your account does not cancel an active App Store subscription. Cancel that separately in your Apple Account subscription settings.

For privacy questions or data requests, see our Privacy Policy or email us anytime.

The app isn't recognizing my voice. Check that microphone access is enabled for PopPopAI in iOS Settings → Privacy & Security → Microphone, and try again in a quieter space.

My streak or vocabulary didn't save. Make sure you're signed in. Signing in keeps your progress, streaks, and saved words backed up across sessions.